UpHill Performance / UpHill Ai
Last updated: 10 January 2025
1. Introduction
UpHill Performance (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you:
- Book services with us (physiotherapy, coaching, consultations)
- Use our training AI app (“UpHill AI”)
- Purchase products through our online shop
By using our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
a) Client Bookings
- Name, contact details, and payment information
- Health and medical history relevant to physiotherapy or coaching
- Appointment history and service notes
b) Training AI App
- Account details (name, email, login credentials)
- Training data (workouts, performance metrics, device integrations)
- Physiological test results (VO₂max, thresholds, metabolic efficiency, etc.)
- Device and usage data (IP address, app activity, cookies)
c) Online Shop
- Name, contact details, shipping and billing addresses
- Payment information (processed securely via third‑party providers)
- Order history
3. How We Use Your Information
We use your information to:
- Provide and manage bookings, training plans, and product orders
- Personalise training recommendations and nutrition guidance
- Improve our AI models and app functionality
- Communicate with you about services, updates, and offers
- Comply with legal, regulatory, and professional obligations
4. Sharing Your Information
We do not sell your personal data. We may share information with:
- Trusted third‑party service providers (payment processors, hosting, analytics, training device integrations)
- Healthcare or coaching professionals (with your consent)
- Legal or regulatory authorities, when required by law
5. Data Storage & Security
- Data is stored securely on encrypted servers.
- Access is restricted to authorised personnel only.
- We take reasonable steps to protect against unauthorised access, alteration, or disclosure.
6. Your Rights
You have the right to:
- Access, update, or correct your personal information
- Request deletion of your data (subject to legal obligations)
- Withdraw consent for data processing
- Opt out of marketing communications
To exercise these rights, contact us at: accounts@uphill.com.au
7. Cookies & Tracking
Our website and app may use cookies and analytics tools to improve user experience and performance. You can manage cookie preferences through your browser settings.
8. Third‑Party Links
Our services may link to third‑party platforms (e.g., Garmin, Zwift, payment gateways). We are not responsible for their privacy practices.
9. Children’s Privacy
Our services are not directed to individuals under 16. We do not knowingly collect data from children without parental consent.
10. Changes to This Policy
We reserve the right to update this Privacy Policy from time to time. Updates will be posted on this page, accompanied by a revised “Last updated” date.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact: UpHill Performance
Email: accounts@uphill.com.au
Phone: +61 438 284 788
Address: 25 Diesendorf Street, Wright, ACT 2611
